Return, Refund & Exchange Policy

Effective Date: [24.07.2026]

At BongMart, we are committed to providing quality products and a reliable shopping experience. Please review our Return, Refund & Exchange Policy carefully before placing an order.

1. All Sales Are Final

All purchases made through BongMart are final sale.

We generally do not accept returns once an order has been delivered. Customers are encouraged to carefully review the product details, specifications, colour, size, quantity, and other information before completing their purchase.

Exceptions apply only in the circumstances described below.

2. Damaged, Defective or Broken Items

If you receive a product that is damaged, defective, broken, or otherwise unusable upon delivery, please contact our customer support team within 48 hours of receiving the order.

After reviewing and approving your request, you may choose either:

1. A full refund for the affected product; or
2. An exchange/replacement of the affected product, subject to availability.

To process your claim, we may ask you to provide:

1. Your order number;
2. Clear photographs or videos showing the damage or defect;
3. A brief description of the issue; and
4. Any additional information reasonably required to verify the claim.

Claims submitted after the applicable reporting period may not be eligible for a refund or exchange.

3. Colour Preference or Colour Dissatisfaction

Please note that product colours may appear slightly different depending on lighting, photography, screen settings, or manufacturing variations.

If the product received is not defective or damaged but you are dissatisfied with the colour of the product, the item is not eligible for a return or full refund.

However, as a customer-service accommodation, BongMart may provide a refund equal to 40% of the product purchase price.

The customer may keep the product, and no return will be required unless otherwise instructed by our customer support team.

Shipping charges, taxes, and other fees, where applicable, are not included in the 40% refund unless required by applicable law.

4. Non-Returnable Items

Returns will not be accepted for:

1. Products that are no longer wanted or needed;
2. Change of mind after purchase;
3. Products that have been used, altered, modified, or damaged after delivery;
4. Damage caused by misuse, improper handling, or improper storage;
5. Clearance, promotional, discounted, or final-sale products;
6. Minor variations in appearance, packaging, or colour that do not affect the normal use of the product.

Except for approved damaged, defective, or broken-item claims, all sales remain final.

5. Refund Processing

Once a refund request has been reviewed and approved, the applicable refund will be processed to the original payment method whenever possible.

Please allow approximately 5–10 business days after the refund has been processed for the amount to appear in your account. Processing times may vary depending on your bank, credit card provider, or payment processor.

6. Exchanges and Replacements

Exchanges or replacements are offered only for approved claims involving products that arrived damaged, defective, or broken.

Replacement products are subject to availability.

If the same product is unavailable, BongMart may offer an alternative product or issue a refund for the affected item.

7. Order Cancellations

Orders may only be cancelled before they have been processed or shipped.

Once an order has been processed, dispatched, or shipped, it cannot normally be cancelled.

8. Shipping Charges

Where a product is confirmed to have arrived damaged, defective, broken, or incorrect due to an error on our part, BongMart will cover reasonable return or replacement shipping costs where a return is required.

Original shipping fees are otherwise generally non-refundable, except where required by applicable law.

9. Abuse of the Refund Policy

BongMart reserves the right to refuse refund, exchange, or replacement requests where there is reasonable evidence of:

1. Misuse or intentional damage;
2. Fraudulent claims;
3. False or misleading information;
4. Repeated abuse of the refund or exchange process; or
5. Failure to provide reasonable proof of the reported issue.

10. Contact Us

For refund, exchange, damaged-product, or order-related concerns, please contact the BongMart Customer Support Team.

Email: sales@bongwholesale.ca.

Please include your order number and relevant photos or videos when contacting us regarding a damaged, defective, or broken product.

Important: By placing an order with BongMart, you acknowledge and agree that all sales are final, except for the limited refund or exchange options specifically described in this policy.