Privacy Policy

Effective Date: 24.07.2026

At BongMart, we respect your privacy and are committed to protecting the personal information you provide when using our website, creating an account, contacting us, or placing an order.

This Privacy Policy explains what information we collect, how we use it, when we may share it, and the measures we take to protect it.

1. Information We Collect

When you visit or make a purchase through BongMart, we may collect certain information necessary to operate our website and provide our services.

Personal Information

This may include:

1. Full name
2. Email address
3. Phone number
4. Billing address
5. Shipping address
6. Account information, if you create an account
7. Information you provide when contacting our customer support team

Order and Transaction Information

When you make a purchase, we may collect:

1. Products purchased
2. Order number
3. Order value
4. Shipping information
5. Payment method
6. Transaction status
7. Refund or exchange information
8. Purchase history

Payment Information

Payments are processed using secure third-party payment providers.

BongMart does not normally store or have direct access to your complete credit card, debit card, or other sensitive payment information.

Your payment provider may collect and process payment information according to its own privacy policy.

Technical and Usage Information

When you use our website, certain technical information may be collected automatically, including:

1. IP address
2. Browser type
3. Device type
4. Operating system
5. Pages visited
6. Time spent on the website
7. Referring website
8. Website interactions
9. General browsing activity

This information helps us maintain, secure, and improve our website.

2. How We Use Your Information

We may use your personal information to:

1. Process and fulfill your orders
2. Arrange shipping and delivery
3. Process refunds or exchanges where applicable
4. Communicate with you regarding your order
5. Respond to customer service inquiries
6. Manage your BongMart account
7. Verify transactions
8. Prevent fraud and unauthorized activity
9. Improve our website, products, and customer experience
10. Analyze website traffic and performance
11. Maintain website security
12. Keep records required for business, tax, accounting, or legal purposes
13. Comply with applicable laws and regulatory requirements

Where permitted, we may also use your contact information to send promotional communications, product announcements, special offers, or other marketing messages.

You may unsubscribe from marketing emails at any time using the unsubscribe option included in those communications.

3. Cookies and Tracking Technologies

BongMart may use cookies and similar technologies to improve your browsing and shopping experience.

Cookies may be used to:

1. Keep your shopping cart functioning
2. Remember your preferences
3. Maintain your login session
4. Understand how visitors use our website
5. Analyze website traffic
6. Improve website performance
7. Support advertising and marketing activities
8. Detect suspicious or fraudulent activity

You may control or disable cookies through your browser settings.

Please note that disabling certain cookies may affect the functionality of some parts of our website.

4. How We Share Your Information

We do not sell your personal information.

However, we may share necessary information with trusted third-party service providers that help us operate our business.

These may include:

1. Payment processors
2. Shipping and delivery companies
3. Website hosting providers
4. E-commerce technology providers
5. Analytics providers
6. Customer support services
7. Email and communication platforms
8. Fraud prevention and security providers
9. Professional advisers where necessary

These service providers receive only the information reasonably necessary to perform their services.

We may also disclose personal information where required to comply with applicable law, legal proceedings, court orders, government requests, or to protect BongMart, our customers, or others from fraud, security threats, or unlawful activity.

5. Payment Security

We use reputable third-party payment service providers to process transactions securely.

Sensitive payment information is handled directly by the relevant payment provider and is subject to that provider's security practices and privacy policy.

BongMart does not intentionally store complete credit card or debit card information on its own systems.

6. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against:

1. Unauthorized access
2. Loss
3. Theft
4. Misuse
5. Alteration
6. Unauthorized disclosure

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

Customers should also take appropriate steps to protect their account passwords and devices.

7. Data Retention

We may retain personal information for as long as reasonably necessary to:

1. Complete your transactions
2. Provide customer support
3. Maintain business and accounting records
4. Resolve disputes
5. Prevent fraud
6. Enforce our agreements
7. Meet legal, tax, or regulatory requirements

When information is no longer reasonably required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.

8. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information.

These may include the right to:

1. Request access to personal information we hold about you
2. Request correction of inaccurate or incomplete information
3. Request deletion of certain personal information
4. Withdraw consent where processing is based on consent
5. Ask questions about how your information is collected and used
6. Request information about certain third parties with whom your information has been shared

Some requests may be subject to legal, regulatory, security, or record-keeping requirements.

To submit a privacy-related request, please contact us using the information provided below.

9. Age Restrictions

BongMart is intended only for individuals who meet the legal age requirements applicable to the products offered and the jurisdiction in which they reside.

Where applicable, customers may be required to be 19 years of age or older or meet the applicable legal age in their province or territory.

We do not knowingly collect personal information from individuals who are legally prohibited from using or purchasing from our website.

Where age verification is required, we may use information reasonably necessary to confirm eligibility.

10. Third-Party Links

Our website may contain links to websites, platforms, or services operated by third parties.

BongMart is not responsible for the privacy practices, security, or content of third-party websites.

We encourage customers to review the privacy policies of any third-party websites they visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our:

1. Business operations
2. Website functionality
3. Services
4. Technology
5. Legal or regulatory requirements

When changes are made, the revised Privacy Policy will be posted on this page with an updated effective date.

Your continued use of BongMart after the updated policy becomes effective constitutes acknowledgement of the revised policy, where permitted by applicable law.

12. Contact Us

For questions, concerns, or requests relating to this Privacy Policy or your personal information, please contact:

BongMart Customer Support

Email: sales@bongwholesale.ca.

Please include sufficient information in your request so that we can understand and respond to your inquiry appropriately.